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SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q42-Q47):

NEW QUESTION # 42
A Public Sector Organization (PSO) is seeking to improve how they manage us community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UL. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?

A. Enable Chatter
B. Customer Community Licenses
C. Customer Community Plus Licenses
D. Enable Web-to-Lead
E. Migrate Users to Lightning Experience

Answer: A,B,E

Explanation:
Customer Community Licenses, enabling Chatter, and migrating users to Lightning Experience are three prerequisites that should be advised to the Public Sector Organization (PSO) before using Public Sector Solutions (PSS) components to create a portal for grant applications. Customer Community Licenses are licenses that can be used to create external users who can access data and records in Salesforce, such as grant applicants. Enabling Chatter is a feature that can be used to enable collaboration and communication among users in Salesforce, such as grant reviewers. Migrating users to Lightning Experience is a process that can be used to switch users from Salesforce Classic to Lightning Experience, which is the user interface that supports PSS components. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_grants_management.htm&type=5&language=en_US

NEW QUESTION # 43
The city of Sandbox has been using Public sector solution for ......some time now. The city wants to quickly ...
Which tool is recommended to help them achieve this requirement?

A. Salesforce Einstein
B. CRM Analytics for Public Sector
C. Tableau for Public Sector
D. Salesforce Reports and Dashboards

Answer: D

Explanation:
For the city of Sandbox, which is already using Salesforce Public Sector Solutions and wants to quickly gain insights, Salesforce Reports and Dashboards is the recommended tool. Here's why:
Ease of Use:
Salesforce Reports and Dashboards are user-friendly and can be quickly set up by administrators and users without needing extensive customization or additional tools.
They provide immediate insights by allowing users to create reports and dashboards from existing data within Salesforce.
Real-time Data:
Reports and Dashboards offer real-time data visualization and analytics, which is crucial for making informed decisions quickly.
They can be configured to track various metrics such as case resolution times, constituent satisfaction, and service delivery efficiency.
Customization:
Users can customize reports and dashboards to meet specific needs, including filtering data, grouping, and creating various chart types.
This flexibility allows the city to tailor insights according to their unique requirements and quickly adapt to new information needs.
Integration:
These tools are natively integrated within Salesforce, ensuring seamless access to data without the need for additional integrations or software.
Steps to create Reports and Dashboards:
Create Reports:
Go to Reports > New Report and select the relevant report type.
Customize the report by adding filters, groupings, and fields as needed.
Create Dashboards:
Go to Dashboards > New Dashboard and add components based on the reports created.
Arrange and configure the dashboard components to provide a comprehensive view of the data.
Using Salesforce Reports and Dashboards allows the city of Sandbox to leverage existing Salesforce capabilities for quick and effective data analysis.
Reference:
Salesforce Help: Reports and Dashboards
Salesforce Public Sector Solutions Documentation

NEW QUESTION # 44
A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

A. Link Inspections and Visits to Permit Applications
B. Configure Inspections and Visits
C. Link Cases to Permits
D. Configure Action Plans on Cases and Permits
E. Set up Business Rules Engine (BRE) to determine Complaint validity.

Answer: A,B,D

Explanation:
Linking inspections and visits to permit applications allows the city to track the progress and status of the inspections related to the complaints. Configuring inspections and visits enables the city to define the inspection types, schedules, checklists, and outcomes. Configuring action plans on cases and permits allows the city to automate the inspection tasks and workflows, assign them to inspectors, and collaborate on them using Chatter. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure-inspections-and-visits

NEW QUESTION # 45
A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Public Sector Solutions provide DocuSign integration without custom coding Which of the three functionalities is readily available with this functionality?

A. Ability/Request to update the contents of the documents before signing by the reviewer
B. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
C. Track the signed contract document and update the contract record status.
D. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
E. Send a contract document for review and signatures.

Answer: C,D,E

Explanation:
Sending a contract document for review and signatures, tracking the signed contract document and updating the contract record status, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it are three functionalities that are readily available with DocuSign integration. DocuSign is an eSignature solution that can be integrated with Public Sector Solutions without custom coding. It can help public sector agencies to send, sign, and manage contracts and agreements electronically. DocuSign integration can provide features such as sending a contract document for review and signatures to multiple recipients, tracking the signed contract document and updating the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it using DocuSign PowerForms. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_docusign.htm&type=5&language=en_US

NEW QUESTION # 46
Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self-service for constituents Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated thai while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority.
Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

A. Select the Help Center Experience Site template, and customize the theme.
B. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.
C. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
D. Select the Licenses and Permits Experience Site template, and customize the theme.

Answer: A,D

Explanation:
The Licenses and Permits Experience Site template and the Help Center Experience Site template are two templates that can be used to build and deploy an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe. These templates come with prebuilt pages, components, and themes that can be customized to match Bobahaven's branding guidelines and asset files. The Licenses and Permits Experience Site template can be used to allow constituents to apply online for grants and check the progress of grant applications. The Help Center Experience Site template can be used to provide self-service resources such as articles, FAQs, and chat. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-an-experience-site

NEW QUESTION # 47
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